Manage multiple channels
Round-robin new tickets to available team members and set up specific SLAs and auto-response templates for specific mailboxes.
Report on individual or company-wide mailboxes:
Number of tickets completed in and out of SLA
Average time to respond to new tickets
Average time to close tickets
Average client rating
Focus on improving your business
Prioritise and tag tickets through an easy interface. Users are encouraged to classify tickets before they can be closed, allowing you to identify which key areas in your business can be improved.
Automatically escalate stagnant tickets to channel supervisors and use FAQs to train your support team.
Change the way you support
Quick response times = Happy clients
Servicing your clients has never been this easy.
Our interface is easy to use and navigate. Whether you want to email, sms or call your client, you can do so with one click.
Choose from a list of email and sms templates when responding to your clients and listen to past call recordings to better understand the context.
Get feedback from your clients
Automated response emails will inform your client that their ticket has been logged. Clients can rate your service with automated closing emails and managers can pull client satisfaction reports.